iBOATS Reviews

I have called and left my number with no call back three times. I sent an email. They sent me an email I sent them a pick of my item that was not correct and no I get no response.

I ordered x4 quarts of Pettit paint for a boat project that I could not find any where else on-line (some sites had two or three of the colors I needed, but not all four). After I ordered them I found this review site and began to loose confidence after reading some of the reviews. Kudos to iBoats though - they came through! Four quarts of paint arrived three days after I ordered them and were exactly what I ordered. Can't say why any one else had any troubles but I am very pleased and wanted to share this for other's sake. Great job iBoats - five stars!

Ordered a 21 pound slide anchor but what I got was an empty box that had been torn open on the side with nothing in the box but a balled up empty clear plastic bag. The plastic bag packaging had obviously been balled up and put back in the box after the anchor and cloth anchor storage bag were removed and the torn open box had been put back together to look like it had not been tampered with. There is no doubt the package contents were stolen, not simply lost due to shipping damage. I watched UPS deliver the box on Ring and went to the door and picked it up immediately so I know it was NOT stolen after delivery. It had to be either iboats or UPS employees.

Held for 37 minutes on the phone before getting a representative. After about 30 seconds of discussion placed back on hold. Held again for another 12 minutes. After another 30 seconds of conversation about a refund I'm placed back on hold. Finally the rep came back and claimed they would have to go through a dispute process before issuing a refund. This took a total of 55 minutes just to find out they aren't going to do anything about it. Luckily I paid through Paypal and I've filed a claim with them as well as through UPS.

I recommend you purchase your products somewhere else.

I ordered a hitch from iBoats that I needed quickly. I paid extra for the 2nd Day Air shipping, but iBoats sent it via standard Ground. I called and spoke with a manager who told me I could refuse the package since it was their error. I did so, but now they have refused the package on their end. I called customer service numerous times, but no one answers. After you are on hold for 5 or so minutes, the system asks for your phone number for a "call back." When you enter it, it abruptly tells you goodbye, and no one calls back. I sent three emails, none of which have been responded to. At this point, they have hundreds of dollars of mine, but since no one answers phones at the company, or returns calls, I have no way to get it back. Off to the BBB to file a complaint...

I did discover that if you hit * after the system answers, you can then get to the company directory. If you hit 527, you will be sent to the voicemail of Jason, who is in charge of service. He does not actually answer the phone, but I will be leaving messages on a regular basis until someone calls me back. I do understand that the "pandemic" has caused staffing issues, but if you cannot stand behind your sales, then close up shop until you can.

Lost order somehow got shipped back to tgem said be 3 days before get back to me on what they will do

Buyer beware! I ordered from iboats over a month ago. I've called as well as emailed numerous times and have not recieved a response, nor can they be reached by phone. I've gotten NO REPLY at all! No product has shown up and the tracking number they sent does not work. My only recourse at this point is to dispute through my bank and warn others, so they can avoid a similar experience.
I ended up ordering from another company and received my shipment in less than week.

Do not buy from these pos they said they knew my boat and when they cover came it did not fit and was a very cheap quality, a tarp would have worked better whne i called them they asked me to measure my boat, i told them i returning for a full refund and they charged ne a 40 percent restock fee for a cheap[ cover that did not fit

Never sent anything not even the dam tracking number waited weeks before I decided to cancel with my card.

I ordered a steering cable and steering wheel 2 months ago. I received half of the order but not the other half. I have recieved no return phone calls, no return emails. I cant ever reach any one except a recording. Their service doesn't rate even 1 star.

Ordered 2 items, showed as shipped in same shipment. Only 1 item delivered.
Customer Service completely non-responsive. Now a month later submitting 4th communication seeking resolution.
At this point seeking refund so I can do business elsewhere.

I ordered a seat pedestal on 7-17-2020, paid a little over $110. Received an email stating the seat would ship on 7-28-2020. No more info from iboat. Called numerous times. Sent questions over their website. Talked to their reps on the phone and canceled the order. Was told it would take a couple days for the refund to hit my card company. Still nothing until I called their number again. This time I was told that the company that they get the pedestals from had until August 12 to ship the pedestal. Still haven't gotten the pedestal or a refund. This company appears to wa fraudulent company. I will pursue this until either I get my pedestal or my refund. I will pursue legal action no matter what. I HATE thieves!

This place says they accept returns, but when you call, they give you some BS that the shipping dept will call back within a couple days with return info, then you never get a call or email response or get to get someone on the phone. Seems like a very shady buisness